Digital Air Strike is THE leading customer engagement technology partner helping 7,700+ businesses leverage digital and social media environments. Our technology, team, and culture contribute to the success of our clients. Digital Air Strike is recognized worldwide for its industry-leading technology & solutions and we are looking for elite professionals to join our growing team! 

The Client Activation & Support Specialist is a full-time onsite role at our amazing Old Town Scottsdale office. This person will need to possess an understanding of all Engagement/Loyalty product activation steps, a strong work ethic, superb communications skills, a professional attitude, and a desire to excel within a team environment. The Client Activation & Support Specialist will play a key role in ensuring a positive, efficient, and smooth client experience throughout both the onboarding process as well as with any ongoing customer support either directly or indirectly with the client. Direct interaction with clients will take place regularly by phone or web chat. 

Responsibilities 

• Activate and launch new client products and services with accuracy and efficiency 
• Proactively monitor internal systems to gauge workload and prioritize case load based on client and business objectives 
• Provide front-line support to our clients via phone, email, and chat, with an aim of first contact resolution 
• Represent organization as a subject matter expert for our products 
• Cross-train team members to be comfortable, confident, positive, and productive representatives of DAS with any front-facing dealership interactions 
• Follow up with clients and internal team members on required information for successful launches 
• Build platform for each client type using individual platforms and specialized in-house tools 
• Work with 3rd party vendors as required, including invoice management 
• Work in collaboration with Product Management regarding the specification of launch requirements for new products in development - includes participation in design meetings and offering operational recommendations and requirements 
• Handle product renewals, upgrades, downgrades, and cancellations within specified time frames 
• Perform audits, reporting, and special projects as requested 

Qualifications 

• Bachelor’s degree in Computer Science, Computer Engineering, Business, or related field from an accredited university, advanced technical education from a recognized program, or demonstrated technical knowledge and equivalent work experience 
• Excellent organizational skills and superb time management 
• Ability to work with team members across multiple locations 
• Ability to maintain process that supports the business functions within your span of control 
• Proficiency and experience with Microsoft PowerPoint, Word, and Excel 
• Ability to multi-task and work under pressure  
• Effective verbal and written communication with customers, other departments, and team members 
• Ability to train customers and cross-train team members 
• Ability to handle difficult customer situations 
• Technical proficiency with email programs and ticketing systems 
• Internet savvy with ability to use online applications 
• Responsiveness to customer needs, both internal and external 
• Ability to solicit, and positively receive, customer feedback to improve service  
• High accuracy rate in all data entry 
• Passion for identifying and improving product and process quality 
• Enthusiastic, professional, passionate, and career-oriented 

Benefits

The health, happiness, and financial success of our employees is the basis of our comprehensive and generous benefits program which includes, but is not limited to, the following:

• FREE & Company Subsidized Health Insurance Plans - Medical, Dental & Vision
• Flexible Spending Account, Dependent Care FSA, Health Savings Account, & Commuter Benefits
• FREE Life, Short-term, and Long-term Disability Insurance
• FREE Employee Assistance Program for Mental Wellness & Life Planning
• Pet Care Discount Program for Veterinary Care
• 401k & Roth 401k + Company Match
• Incentive Stock Options
• Tuition & Training Reimbursement Programs
• 11 Paid Holidays & Competitive PTO
• Monthly Bonus 1/2 Day Fridays
• Paid Parental Leave
• Modern, fun, and friendly work environment, and more!

Equal Opportunity Employer

Digital Air Strike provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.