Senior Client Advocate

Scottsdale, AZ

The Senior Client Advocate is a full-time position based in Scottsdale, AZ. A successful representative combines proven account management/client success focus with excellent interpersonal skills, a positive attitude, a high energy level and a strong desire to help our clients achieve the best possible results from our solutions. This role will also have a focus on upselling accounts into new product lines and higher package levels, working in conjunction with a sales team member to identify additional revenue opportunities while supporting and maintaining a substantial book of business.  This position will communicate with clients primarily by phone and email and will also use video communication to demonstrate various products, features and value.

Position Goal:

This position will serve as our client’s primary strategic advisor.  Principal responsibilities include understanding each client’s specific goals, the services being provided by DAS, and monitoring the delivery of DAS services while holding regular value-driven strategy conversations with the client to ensure we are tracking toward goal achievement.  Must bring value to all client interactions that clearly articulates ROI of existing solutions but also focuses on maximizing share of wallet through expanding the DAS suite of products being used by each client.

Requirements for Position:

  • Have a deep understanding of all DAS products and services, how we deliver them and the value they provide to the client
  • Manage a varied Book of Business with accounts ranging from beginner to intermediate difficulty level
  • Effectively work with clients to help achieve their business goals and work closely with internal team members and sales partners to ensure new services are presented to the client to promote additional client success and clearly articulate ROI with existing services
  • Proactively identify early signs of under performance and execute a game plan with the client to improve upon the performance of the solution to limit monthly churn
  • Keep up to date with all changes that occur in our product offerings as well as the Customer Experience Technology market
  • Demonstrate the ability to interpret data, arrive at appropriate conclusions and communicate effectively to clients
  • Conduct a call based on a preset schedule with each client that includes a presentation/document and during meeting clearly explain specific results/ROI to show value for monthly fee paid by client
  • Enthusiastically ask for case studies/positive reviews from clients and ask for referrals for prospects to become new clients
  • Actively look for and raise any issues discovered to the appropriate parties to ensure resolution
  • Live our values daily and inspire others with quarterly examples of going above and beyond
  • Ability to balance competing priorities concurrently, both internal and external, and with multiple clients

Qualifications:

  • Minimum of two (2) years of business to business account management
  • Bachelor’s degree preferred
  • Must be able to communicate effectively, both verbally and in writing, in person and by telephone, and to make effective presentations to diverse audiences including management and employees
  • A passion for selling additional services to current customers in an account management consultative setting
  • Superior knowledge of social media helpful
  • Demonstrated ability to maintain high productivity and attention to detail amid opposing priorities and tight deadlines
  • Inventive, well-organized, highly dependable and critical eye for detail
  • Talented in building rapport and client relationships
  • High proficiency with Microsoft Office suite
  • Automotive industry experience preferred 

Benefits:

Medical/Dental/Vision, long & short-term disability, life insurance, incentive stock options, 401K, employee assistance program, flexible spending accounts for medical and dependent day care, tuition reimbursement, veterinary care discount program, student loan match program along with a generous vacation and sick time allowance, 10 paid holidays and extra anniversary days off!

EEOC Employer:

Digital Air Strike is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.